It is the NeoFin Foundation's aim to be a reliable and transparent organisation. Thus it intends to seriously treat complaints and appeals made by its clients (thereafter called Partners). To this end, NeoFin has a clearly defined complaints and appeals procedure.

Definitions of complaints and appeals used by NeoFin are initially dealt with below. The main principles of the complaints and appeals procedure are thereinafter outlined.

Definitions »

Principles »

Complaints Procedure »

Appeals Procedure »

Click here for de Complaint form. »